Refund Policy

If FounderKit is not for you, email support@founderkit.app within 14 days of your first payment and we will refund it in full. You do not need to justify it. We would appreciate knowing what did not work, but it is not a condition.

Refunds land back on the original card, usually within 5–10 business days.

Subscription payments are not generally refundable once the period has started, because the credits for that period are issued immediately and cost us money to serve. What you can always do is cancel, which stops the next charge — you keep everything you paid for until the period ends.

We do refund outside the 14 days when:

• you were charged after cancelling;
• you were charged twice for the same period;
• a prolonged outage or a broken feature meant you could not meaningfully use the plan;
• we remove a feature you were actively relying on — in that case we refund the unused portion without being asked.

If your situation is not on that list but feels unfair, email us. We would rather resolve it than have you dispute the charge.

The same 14-day window applies from the date of payment. After that, cancelling an annual plan stops the renewal but does not refund the remaining months — you keep full access until the year ends.

Top-up credit packs are refundable within 14 days if none of the credits have been used. Once you start spending them the pack has been consumed and cannot be refunded, since each credit maps to a real cost we have already paid a provider.

• Refunding a subscription period removes the credits it granted. Credits already spent are not clawed back beyond that.
• Cancelling does not remove credits. You keep the period's allowance until it ends.
• Credits have no cash value and cannot be converted to money, whatever the reason for a refund.
• If an AI action fails on our side, its credits return automatically — that is handled by the software and needs no request.

Settings → Manage billing, which opens Stripe's portal → Cancel. It takes one click, and we will never ask you to email us or sit through a retention call to do it.

Please email us first. A chargeback costs us a fee on top of the amount and takes weeks to resolve; almost every case we have seen is something we would have refunded straight away. We answer refund requests within two business days.

Nothing here removes rights you have under consumer law. If you are in the UK or EEA, your statutory right to cancel a distance contract applies in addition to this policy, and where they conflict, the law wins.